Privacy Policy
Last updated: 1 October 2026
RydeX Travels (“RydeX”, “we”, “us” or “our”) provides cab bookings, travel enquiries and related transportation services across India. This Privacy Policy explains how we collect, use and protect information when you visit www.rydextravels.com, contact us, or use our booking and communication services.
Information we collect
- Contact details such as your name, phone number, email address and city when you submit a booking or enquiry.
- Journey details such as pickup, destination, travel date, vehicle preference and messages you provide.
- Technical information such as browser type, device information, approximate location, pages visited and security logs.
- Messages and delivery information exchanged with our business WhatsApp number when you contact us through WhatsApp.
How we use information
We use information to respond to enquiries, arrange and manage rides, provide customer support, send booking updates, prevent fraud and misuse, improve our website and services, maintain records, and comply with legal obligations. We do not sell your personal information.
WhatsApp communications
If you message RydeX through WhatsApp, we process the phone number, profile name, message content and related delivery status to respond and manage your enquiry. WhatsApp and Meta may process information under their own terms and privacy policies. You can stop non-essential messages by asking us to stop or by contacting us directly.
Cookies and analytics
We may use essential cookies for site operation, security and session management. With appropriate consent, we may use analytics tools to understand website usage and improve performance. You can control cookies through your browser settings.
Sharing and service providers
We share information only when needed to provide the requested service, such as with drivers or service providers involved in your journey, technology and hosting providers, WhatsApp/Meta for business messaging, payment providers when applicable, or authorities where legally required. Service providers are expected to protect information and use it only for the agreed purpose.
Retention and security
We retain information only for as long as needed for the purposes described above, including accounting, dispute resolution and legal requirements. We use reasonable administrative, technical and organisational safeguards, but no internet transmission or storage system can be guaranteed completely secure.
Your choices
You may ask us to access, correct or delete personal information, withdraw consent where processing is based on consent, or stop receiving non-essential communications. We may need to verify your request and may retain information where required by law.
Children
Our services are intended for adults and families arranging travel. We do not knowingly collect personal information from children without appropriate consent.
Changes to this policy
We may update this policy when our services or legal requirements change. The latest version will always be posted on this page with its effective date.
Contact us
For privacy questions or requests, contact RydeX Travels at +91 63722 33855 or visit our Contact Us page.